Frequently Asked Questions (FAQs) - LoveTis'True Calligraphy & Designs

FAQ


Q: Do you take custom orders? 

A: We do accept custom orders. Orders are accepted on a first come, first serve basis. Spots are limited and fill quickly, per month. 

 

Q: How much does shipping cost? 

A: Shipping varies based on location & weight of packaged. Shipping is calculated at cart during checkout. Delivery is based on USPS shipping zones and customers mailing preference standard or expedited shipping. 

 

Q: How long after I submit my order will it shipped? 

A: Gift bags will ship anywhere between 1-2 weeks unless otherwise noted. Mugs, T-shirts, Totes, are sent into production and processed once order has been submitted. Which means your order is sent directly to printer (in production). Followed by shipping.

Greeting cards or Foiled/Physical prints will be shipped within 1-3 business days. Digital prints do not require shipping, they are available for download after you submitted your payment. 

*LoveTis’True is not responsible for undelivered or undeliverable items in transit which can vary at times. The carrier is responsible for the items delivered in a timely manner we cannot be held reliable for lost orders or delayed mailed.  

 

Q: Do you do rush orders? 

A: If you need your order sent rush, please email us at hello@lovetistrue.com prior to submitting your order and will will do our best to make it happen. 

 

Q: Can I cancel my order? 

A: If you wish to cancel your order, there is a 24 hour window we will honor after you submit your order. To cancel, please email us at hello@lovetistrue.com

Cancellation does NOT apply to orders sent to printer (production such as mugs, totes, t-shirts, or any product listed in description "print + ship" that are sent directly to printer (production) after order has been submitted. Does not include personalized or custom orders once in production.

LoveTis’True believes in the utmost care of our products and we trust in our outside printers (such as mugs, totes, apparel) to make sure all of our products are delivered in the best of care. Each item is uniquely designed by LoveTis'True prior to production and some may vary in style. If you have any questions about our products or any of the following questions noted above, please contact us at hello@lovetistrue.com We will respond to you at our earliest convenience. Thank you!